The general session cancellation policy states, that if you cannot make your scheduled session, you must call 24 hours in advance to cancel or reschedule. If you do not show up for your scheduled session, you will be charged for the missed session. If you cancel your rescheduled session, you will t be charged for the missed rescheduled session. In regards to voicemail and text messages the policy is as follows. If a client calls Michelle Goss at Spirit Mountain Healing Center LLC and leaves a voicemail and he/she does not receive a voicemail back from Michelle Goss stating that she received the message by the end of the day (8 pm the same day), the client will be expected for the session. If a text message has been sent and the client does not receive a reply message from Michelle Goss by the end of the day (8 pm the same day), the client will be expected at the session. If the client does not show up for the session, he/she will be charged for the missed session in accordance to Spirit Mountain Healing Center LLC’s 24-hour cancellation policy as per above.